Shipping both ways
Either you absorb it and it eats into your margin, or you pass it on to the customer and lose them.
For stores that sell cash on delivery
Confirm orders before they ship, not after they come back
Handova reviews every cash-on-delivery order, confirms the risky ones with the customer on WhatsApp, and stops likely returns before you pay for shipping both ways.
- From your number or Handova’s
- No need to change your system
- You make the final call
Your storeBusiness account
Hi Mona, we’d like to confirm your order before it ships:
2 × Cotton T-shirtTotal EGP 650 incl. shippingBuilding 12, Street 9, Maadi
Confirm
Confirmed, ready to ship
Works with
- Shopify
- WooCommerce
- EasyOrders
- Bosta
- WhatsApp Business
A return costs more than the shipping
Every returned order sets off a chain of losses, and most of them never show up in your books.
Stock on hold
While the parcel is on the road you can’t sell that item to a serious buyer, and it may come back after the season is over.
Wasted ad spend
You paid to win that order, and when it was refused, all of it went to waste.
Your team’s time
Confirmation calls, chasing the courier, answering customers. Time that could have gone into selling.
Handova deals with all of this before the order ships.
How it works, in 3 steps
No code, and no change to the way you work.
Step 1: Connect your store and courier
Shopify, WooCommerce or EasyOrders, plus Bosta for shipping. We read your new and past orders.
Step 2: See your loss report
We analyse your past orders and show you how much returns cost you, and how many were predictable from the start.
Step 3: Turn on protection
Risky orders are confirmed on WhatsApp before shipping; safe ones ship straight away, with no delay.
Everything you need to cut returns
WhatsApp confirmation from your number or ours
Customers get the message in your store’s name and reply with one tap. Send from your own number and keep using WhatsApp Business, or from Handova’s number with no setup at all.
A risk score for every order
A vague address, a missing digit, a customer who refused before, a duplicate order. We tell you why an order looks risky.
Deposits for risky orders
Ask only risky customers for a small upfront payment, without turning off cash on delivery for everyone.
Loss and savings report
See what you lost and what you saved this month, and your refusal rate before and after Handova. Numbers, not guesses.
Courier sync and tracking
Confirmed orders ship, cancelled ones stop, and every shipment’s status is in one place.
A simple mobile app
Follow your orders and make decisions from your phone, whether you’re in the warehouse or out and about.
What your customer sees: a simple message from your store
A clear message with their order details and your store’s name, so it never looks odd or like a scam. And you choose whether it’s sent from your number or Handova’s.
- The total and the address are in the message, so there are no surprises on delivery.
- The customer replies with one tap, or types the correct address if it’s incomplete.
- If they don’t reply, we remind them once and you decide whether to ship.
- Any customer can stop the messages at any time.
Your storeBusiness account
The address on order #1247 is incomplete. Could you send us the full address?
Building 12, Street 9, Maadi, 3rd floor, Apt 7
Thanks, we’ve saved the address and will ship your order.
Address updated
Simple pricing, and you choose where messages come from
A monthly subscription in Egyptian pounds. Send confirmations from your own number, or from Handova’s.
Your number
Messages go out from your store’s WhatsApp number250EGP / month
Flat, however many messages you send- Order confirmations on WhatsApp from your number
- No limit on messages
- WhatsApp messages billed by Meta to your card
- Keep using the WhatsApp Business app
- Risk score, plus loss and savings report
- Deposits for risky orders
Handova’s number
We message your customers from our number, in your store’s namefrom150EGP / month
Up to 500 orders a month; messages come out of your credit- Start without a Meta account or any setup
- Message credit you top up to match your orders
- If your credit runs out, messages pause until you top up
- Risk score, plus loss and savings report
- Deposits for risky orders
- Over 500 orders? The next plan is 300 EGP / month
Handova AI
The AI planPrice set at launchAI that scores the customer’s risk, not just the order’s
Join the waitlist- More accurate risk scoring for every order
- Based on the customer’s history across stores
- We’ll tell you as soon as it launches
How message credit works with Handova’s number
- Top up your creditWith whatever amount suits your order volume.
- Messages are deductedEach confirmed order is deducted from your credit.
- If your credit runs outMessages pause until you top up again.
Credit is only for sending from Handova’s number. If you send from your own number, Meta bills WhatsApp messages directly to your card, and your subscription stays flat.
Need a different arrangement? Talk to us and we’ll work it out with you.
Your data and your customers’ data are safe
We read orders only to confirm them. And we don’t sell anyone’s data.
Your number, your account
If you send from your number, the WhatsApp and Meta accounts are in your name, and you can disconnect at any time.
Your store’s data stays separate
Risk scores are calculated from your own store’s orders, and we never share your customers’ data with another store.
We don’t store your card details
Payments go through a certified payment provider, and card details never pass through us.
Delete your data whenever you like
Ask us to delete your account and data, and we will. The details are in the privacy policy.
Frequently asked questions
Do I have to change my store’s WhatsApp number?
No. We connect your current number, and if you use the WhatsApp Business app you can keep using it alongside Handova. If you’d rather not connect your number, we send from Handova’s.
Who pays for WhatsApp messages?
If you send from your number, Meta bills you directly on your card and Handova only charges the flat subscription. If you send from ours, you top up credit and messages are deducted from it.
Does Handova cancel orders on its own?
No. Only risky orders are confirmed with the customer, and the final decision is always yours.
Does it work with my courier?
We’re starting with Bosta. Tell us which one you use; it helps us decide what comes next.
What if the customer doesn’t reply?
We remind them once. After that the order’s status shows up for you, and you decide whether to ship it or wait.
Can I cancel my subscription?
Yes, at any time from settings. The details are in the terms of service.
What if my credit runs out?
If you send from Handova’s number, messages pause until you top up your credit again.
Is there an AI plan?
Coming soon. It will score a customer’s risk from their history across stores, not just from your own orders.
Stop returns before they ship
Connect your store, see your loss report, and choose where to send from.